Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how 5etop Casino ("5etop," "we," "us," or "our") collects, uses, stores, shares, and protects the personal data of users ("you," "Player," or "User") who access or use the 5etop platform at https://5etop.vip, including all associated games, services, and features (collectively, the "Platform").

5etop is committed to protecting your privacy and processing your personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC). We also comply with applicable PAGCOR regulations regarding player data management.

By registering an account on 5etop, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the 5etop Platform.

This Policy should be read alongside our Terms and Conditions, which are available at https://5etop.vip/terms-conditions.

2 Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, 5etop Casino is the personal information controller responsible for your personal data collected through the Platform. This means 5etop determines the purposes and means of processing your personal data.

5etop has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data privacy laws. You may contact the DPO at any time using the contact details provided in Section 16 of this Policy.

3 Data We Collect

3.1 Registration and Identity Data

When you register an account on 5etop, we collect the following personal data: full legal name, date of birth, residential address (including city, province, and postal code), email address, and mobile phone number. This information is required to create and manage your account and to verify your identity in accordance with PAGCOR and anti-money laundering requirements.

3.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, which is mandatory before processing withdrawals, we collect copies of government-issued photo identification (such as a Philippine passport, driver's license, SSS card, or UMID card), proof of residential address, and proof of ownership of the payment method used for deposits. This data is processed solely for identity verification and regulatory compliance purposes.

3.3 Financial and Transaction Data

We collect data relating to your financial transactions on the Platform, including deposit amounts, withdrawal requests, payment method details (such as GCash account numbers, PayMaya account numbers, and bank account details for BPI, BDO, and Metrobank), transaction history, and account balance information. We do not store full payment card numbers or complete bank account credentials on our servers.

3.4 Gaming and Betting Data

We collect data about your gaming activity on the Platform, including games played, bet amounts, game outcomes, session duration, and wagering history. This data is used to operate the Platform, calculate winnings, enforce bonus terms, and monitor for responsible gaming indicators.

3.5 Technical and Device Data

We automatically collect certain technical data when you access the Platform, including your IP address, device type and model, operating system, browser type and version, screen resolution, and time zone. This data is used for security monitoring, fraud prevention, and Platform optimization.

3.6 Communications Data

We retain records of communications between you and 5etop, including live chat transcripts, email correspondence, and support ticket history. This data is used to resolve disputes, improve customer service, and maintain records as required by applicable law.

4 How We Collect Data

5etop collects your personal data through the following means:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions.
• Automatically: Through cookies, web beacons, and similar tracking technologies when you access and use the Platform. See Section 8 for details on our cookie practices.
• From third parties: From identity verification service providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud prevention services, and regulatory authorities where required by law.

5 How We Use Your Data

5etop uses your personal data for the following purposes:

• To create, manage, and maintain your player account;
• To verify your identity and age (21+) in compliance with PAGCOR regulations;
• To process deposits, withdrawals, and other financial transactions;
• To operate and deliver the games and services available on the Platform;
• To calculate and pay out winnings;
• To administer bonuses, promotions, and loyalty programs;
• To detect, investigate, and prevent fraud, money laundering, and other illegal activity;
• To comply with our legal and regulatory obligations under Philippine law, including PAGCOR requirements and anti-money laundering regulations;
• To provide customer support and resolve disputes;
• To send you transactional communications, such as deposit confirmations, withdrawal notifications, and account security alerts;
• To send you promotional communications about 5etop offers and new games, where you have consented to receive such communications;
• To monitor responsible gaming indicators and enforce responsible gaming tools such as deposit limits and self-exclusion;
• To analyze Platform usage and improve our games, features, and user experience;
• To enforce our Terms and Conditions and other applicable policies.

6 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, 5etop processes your personal data on the following legal bases:

• Contractual necessity: Processing is necessary to perform our contract with you — specifically, to operate your account, process transactions, and deliver the games and services you have requested.
• Legal obligation: Processing is necessary to comply with our legal and regulatory obligations, including PAGCOR licensing requirements, anti-money laundering laws, and tax reporting obligations.
• Legitimate interests: Processing is necessary for 5etop's legitimate interests, including fraud prevention, security monitoring, Platform improvement, and responsible gaming enforcement, provided these interests are not overridden by your rights and interests.
• Consent: For certain processing activities — such as sending marketing communications or placing non-essential cookies — we rely on your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

7 Data Sharing

7.1 Service Providers

5etop shares your personal data with carefully selected third-party service providers who assist us in operating the Platform. These include identity verification and KYC providers, payment processors (GCash, PayMaya, BPI, BDO, and Metrobank), game software providers, cloud hosting and infrastructure providers, customer support platform providers, and fraud detection and cybersecurity services. All service providers are contractually required to process your data only on 5etop's instructions and to maintain appropriate security measures.

7.2 Regulatory and Law Enforcement Authorities

5etop may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, and other government authorities where required by applicable Philippine law, court order, or regulatory directive. Such disclosures are made only to the extent required and in accordance with applicable legal procedures.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 5etop's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

7.4 No Sale of Personal Data

5etop does not sell, rent, lease, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. Your data is shared only as described in this Section 7 and for no other purpose.

8 Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. They allow the website to recognize your device, remember your preferences, and collect information about how you use the site. 5etop uses cookies and similar tracking technologies (such as web beacons and local storage) on the Platform.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They enable core features such as account login, session management, and security. These cookies cannot be disabled.
• Functional Cookies: These cookies remember your preferences and settings, such as your preferred language and display options, to provide a more personalized experience.
• Analytics Cookies: These cookies collect anonymized information about how you use the Platform — such as which pages you visit most often and how long you spend on each page — to help us improve the Platform's performance and usability.
• Marketing Cookies: These cookies track your browsing activity to deliver relevant promotional content. They are only placed with your consent.

8.3 Managing Cookies

You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Instructions for managing cookies in common browsers are available in your browser's help documentation.

9 Data Security

5etop implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 5etop Platform;
• Encryption at rest for sensitive personal and financial data stored on our servers;
• Multi-factor authentication options for player accounts;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security audits and penetration testing conducted by independent cybersecurity professionals;
• 24/7 security monitoring and intrusion detection systems;
• Secure data centers with physical access controls and environmental safeguards.

Despite these measures, no method of electronic transmission or data storage is completely secure. While 5etop takes every reasonable precaution to protect your data, we cannot guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 5etop will notify you and the National Privacy Commission in accordance with the requirements of the Data Privacy Act of 2012.

10 Data Retention

5etop retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years after account closure, as required by PAGCOR regulations and anti-money laundering laws.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of the transaction, in compliance with Philippine tax and financial reporting requirements.
• KYC verification documents: Retained for a minimum of five (5) years after account closure or the completion of the relevant transaction.
• Customer support communications: Retained for three (3) years from the date of the communication, or longer if the communication relates to an ongoing dispute or legal matter.
• Gaming and betting history: Retained for five (5) years from the date of the relevant gaming session.
• Marketing consent records: Retained for as long as you remain a registered player and for three (3) years after account closure.

When personal data is no longer required, 5etop will securely delete or anonymize it in accordance with our data disposal procedures. Anonymized data that can no longer be linked to an individual may be retained indefinitely for statistical and analytical purposes.

11 Your Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 5etop:

• Right to be Informed: You have the right to be informed about how your personal data is collected, used, and processed. This Privacy Policy fulfills that obligation.
• Right of Access: You have the right to request a copy of the personal data 5etop holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may update certain account details directly through your account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact 5etop's Data Protection Officer using the contact details in Section 16. We will respond to all valid requests within thirty (30) days. In some cases, we may need to verify your identity before processing your request.

12 Children's Privacy

The 5etop Platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations governing online gambling in the Philippines. 5etop does not knowingly collect personal data from individuals under the age of 21.

If you are a parent or guardian and believe that a minor has registered an account or provided personal data to 5etop without your consent, please contact us immediately at [email protected]. Upon verification, we will promptly suspend the account, delete the associated personal data, and return any funds deposited in accordance with applicable law.

5etop employs age verification measures during the registration process and as part of KYC verification to prevent underage access to the Platform. Any account found to belong to a person under the age of 21 will be immediately suspended.

13 International Data Transfers

5etop primarily processes and stores personal data within the Philippines. However, some of our third-party service providers — including cloud infrastructure providers, game software developers, and cybersecurity services — may process data in other countries. Where personal data is transferred outside the Philippines, 5etop ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses that meet the standards required by the Philippine Data Privacy Act of 2012.

By using the 5etop Platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the operation of the Platform, subject to the safeguards described above.

14 Third-Party Links

The 5etop Platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies only to the 5etop Platform and does not cover the privacy practices of any third-party websites or services. 5etop is not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

15 Policy Updates

5etop reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players by email and/or by posting a prominent notice on the Platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. Your continued use of the Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you must stop using the Platform and may close your account in accordance with our Terms and Conditions.

The most current version of this Privacy Policy will always be available at https://5etop.vip/privacy-policy.

16 Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 5etop, please contact our Data Protection Officer:

• Email: [email protected]
• Subject Line: Data Privacy Request – [Your Full Name]
• Response Time: Within 30 calendar days of receipt
• Support Hours: 24 hours a day, 7 days a week, Philippine Standard Time (PST)
• Languages: English and Filipino

For complaints that have not been resolved to your satisfaction by 5etop, you may escalate your concern to the National Privacy Commission of the Philippines.